Net Neutrality | ETS


Net neutrality protects and promotes a fast, fair and open internet. It prohibits internet service providers from discriminating between content or users. However, the Federal Communications Commission (FCC) voted to end net neutrality rules on Dec. 13, 2017.

Since the Internet does not distinguish between state boarders, individual states may be unable to directly enforce their own net neutrality laws. But that has not stopped multiple states, including Hawaii, from working to manage the effects on local levels.

An executive order signed by Gov. David Ige took effect on Feb. 5, 2018, directing all state government agencies to contract for internet-related service only with providers who contractually agree to abide by net neutrality principals.

These types of regulations could have a significant impact on many providers as state contracts tend to be large.

A recent poll showed that 83 percent of Americans disapprove of the FCC’s action to repeal net neutrality. Most recently, members of Hawaii’s Congressional delegation joined their U.S. House and Senate colleagues to introduce a measure designed to overturn the FCC decision on net neutrality.

Hawaii legislators have also expressed support for maintaining net neutrality in Hawaii.  This includes House Bill 1995 that, if enacted, would aim to regulates broadband internet service providers to ensure a free and open Internet. The bill also would establish a task force to examine the costs and benefits of creating a state-owned public utility company to provide broadband internet service.

A new information network is putting the collective wisdom of public sector IT agencies within reach of their colleagues and trying to solve some of the big problems that vex government.

by Theo Douglas, Government Technology

Screenshot of Government Digital Transformation Exchange

In this GovTech story, read about a new online portal that aims to boost the innovative process and empower collaboration by creating a place for those working on technologically innovative projects for government to share experiences and best practices in a format adapted for use by all. READ FULL STORY

The Open Data Movement Is Growing
But it will take commitment by officials and demands by the public to transform government.

By Christine Sakuda

The data continuously collected and stored by government agencies can become a tool for dramatic positive change, but only if it’s made available to those with the ability to organize it and meaningfully package it.

Once this resource is tapped and packaged, it can be leveraged to improve the quality of life for Hawaii residents, enhance the way government functions and enable citizens to better understand how agencies and departments are operating as a result of improvements in transparency and accountability.

Michael Flowers, the Chief Analytics Officer of New York City, noted that governments have a huge fire hose of information, but a fire hose is only valuable when it’s pointed at a fire. Collecting information about traffic patterns in a file is not helpful by itself, but becomes more valuable when transportation planners use the information to redesign traffic patterns.

This was the Hawaii Tax Department’s receiving and sorting section during tax season a few years ago. The state has made some progress coming into the digital era, but much more work is needed to make public information easily accessible and meaningful.

But what really matters is not the digital file, or the traffic patterns, but the outcomes. Using traffic data in planning can cut down on commute times, reduce traffic congestion and improve air quality, even as it’s used to create crosswalks and bike lanes that decrease the incidents of car and truck accidents with pedestrians and cyclists. Using data intelligently can undoubtedly help us live more efficient, cleaner and safer lives.

Open data is the term used to describe making the information collected by organizations available for wider use. It is increasingly being leveraged by state government in Hawaii for the benefit of everyone interacting with government and using the services it provides, from transportation to camping in state parks to monitoring criminal activity near homes and workplaces.

The Honolulu Police Department’s crime map provides a good example of how information can be gathered, organized and put into a graphical presentation to help individual citizens become more aware of risks to their property and personal safety.

The department has taken data on various types of crimes and plotted the incidence of each criminal activity on an interactive crime map, where members of the public can enter a street address, zip code or landmark and see icons representing the crimes that have occurred in the vicinity of any location.

Open data can be especially useful when several agencies are working on the same issue. Too often, government agencies operate in silos. The challenges this creates are exemplified in collaborative planning on issues, like homelessness.

In many states and cities, officials from a variety of agencies interact with the homeless, collecting data about their situations and needs. All too often, these workers are not able to enter that information into a single database as they collect it. Instead, individual outreach workers keep their own files in systems that are not interconnected, as a rule.

A state system that many are familiar with but may not think of as an open-data operation is the Campaign Spending Commission reporting system, which provides transparency into Hawaii political campaigns. The site aggregates data on candidate contributions and expenditures, as well as making public the political donations to and expenditures by campaign organizations. The commission website gives the public access to a database that reveals who is contributing to each candidate.

Since every agency collects and maintains data, open data initiatives can be implemented to provide transparency and accountability by tracking the progress or lack of progress on government activities, from road maintenance and the rail project to education outcomes and reporting on pesticide usage.

The state maintains a website of public dashboards, Open Performance Hawaii, which provides a snapshot of how the administration and state agencies are performing. The site also provides access to data sets behind the dashboards for developers interested in developing apps and additional dashboards.

The State of Hawaii Dashboard on the Open Performance Hawaii website is a necessary step towards providing the public with information that facilitates transparency and knowledge. Unfortunately, most data on the State of Hawaii Dashboard is three to four years old, with original metrics not being updated and goals not clearly stated, making it difficult to gauge an agency’s progress.

According to its own dashboard, the state did not reach its open and transparent data targets and needs to commit more resources and work harder at both providing timely data and public dashboards in order to be truly useful and meet the open and transparent goals it espouses and that the public demands.

This is a beginning that needs to be further developed to provide a comprehensive look at progress in a range of areas.

Open data can address many challenges here in Hawaii, but it will take commitment by elected officials, public sector employees and public demand to transform the way government operates.

About the Author:
Christine Sakuda is the executive director of Transform Hawaii Government, a nonprofit organization focused on modernizing the state government’s aging IT infrastructure.


With cybersecurity threats now emerging as a household worry, state government has been opening eyes to the nagging problems stemming from attacks.


Multiple workshops throughout October have been devoted to alerting the public to the menacing ways of cyberattacks. Examples include cyberattacks taking down internet service for the U.S. mainland’s East Coast and becoming a scourge to various businesses across the nation.


Drawing statewide attention to these and other familiar threats has been a key focus of “Cyber Security Awareness Month,” which was proclaimed in early October by Gov. David Y. Ige.


Hour-long cyber safety sessions at public libraries and shopping centers have focused on a wide range of topics, including malware protection, passwords and wi-fi usage. Among other topics were online shopping, banking, scams, phishing, data backup and social media.


“Educating our community about cyber security issues and how to protect themselves in our technology-driven world is vital,” said State Librarian Stacey Aldrich. “The Hawaii Public Library System is happy to be a part of this important learning opportunity.”


Others that have been raising awareness about cyber safety throughout the month include the Hawaii Department of Defense Office of Homeland Security and local nonprofit Cyber Hui.


For cyber safety tips and other resources, visit the state Office of Homeland Security’s newly launched Cyber Awareness website (

Photo Credit: Viridian Weapon Technologies


A small police department in Minneapolis is adding an increasingly popular transparency tool to its ability to protect and serve the public.


The West Hennepin Public Safety Department, based in the Minneapolis suburb of Independence — a city with a population of about 3,500 — will soon be among the first in the country to test gun-mounted cameras on its 10 officers.


But don’t expect to see this high-tech solution in Hawaii any time soon. “The Honolulu Police Department has no plans to adopt gun-mounted cameras,” said Michelle Yu, spokesperson for the department.


In Minneapolis, the police department’s decision to experiment with body-worn cameras comes with the risks associated with being an early adopter as it expects to soon begin testing the cameras, which mount on firearm rails.


The gun-mounted cameras are advertised as lightweight — they’re about 3 ounces — and cheaper than body cameras. Their cost is projected to be about $500 per unit for five years of use by an officer, compared to an approximate $3,000 projection for a body camera within the same time period.


The technology is also being touted as a means of circumventing one of the biggest technical challenges surrounding body-worn cameras, which create data management issues by constantly racking up thousands of hours of footage that is subject to public data requests, and requires departments to procure specialized redaction software and data storage.


Another key benefit of gun-mounted cameras is that they’re not as likely to have their view blocked by an officer’s arms or other obstacles, though this and other functionality is expected to be proven out in the department’s testing. The department is expected to test a variety of scenarios, including low-light, no-light, bright light, and cold weather.


In a potentially significant step, the top executive at Transform Hawaii Government has a major new platform to get key messages across for her non-profit organization.


Christine Sakuda, who has been at the helm of Transform Hawaii Government since May, will be contributing periodic columns to the “Community Voices” section of the Honolulu Civil Beat.


Her columns will appear about five times a year and focus on ensuring that Hawaii officials are embracing the digital age with a renewed sense of urgency.


Hawaii is at least 20 years behind other states in its business process and information technology (IT) capabilities. Current systems were designed at a time when the personal computer was a new invention and have outlived their usefulness and life cycles.


Among the expected topics for the column will be to call on the state government for a commitment to consistently make the investment necessary for it to better engage citizens and businesses in this technology-driven world. That number comes out to at least 1 percent of the state’s annual budget over the next 10 years, which is about 2 percentage points below the investment other states typically make in their IT systems.


“Happy you guys want to contribute to Civil Beat,” said Editor Patti Epler. “I think it would be great to have Community Voices on this topic.”


The column will be the latest communications channel for Transform Hawaii Government. Others include Facebook, website and a newsletter.


The column will be written at a time when the state is taking steps to modernize its aging IT infrastructure. Examples include going paperless, consolidating nine different email systems for state employees and modernizing payroll and tax technologies in state government.


From Transform Hawaii Government’s perspective, all would be innovative solutions that could transform the way state government does business.

In the latest example of Hawaii’s efforts to embrace smart technologies, the state government is working with a leading customer relationship management (CRM) company to strengthen the overall experience of its online sites and services.


Among the first sites developed in-house by the state on the Salesforce platform was the Hawaii Agriculture & Food Products Database, unveiled by the state Department of Agriculture (DOA) during the Hawaii Agriculture Conference in August.

With the goal of improving its IT modernization efforts, the database provides more comprehensive access farmers and ranchers in Hawaii. It also aims to connect the world to the manufacturers that add value to Hawaii-grown products to create goods that showcase Hawaii agriculture.

“The Salesforce platform was selected after ETS evaluated several of the industry’s top CRM platforms,” said Todd Nacapuy, state chief information officer. “While this does not preclude departments and agencies from procuring alternatives, our intention is to focus development of state employee skillsets. In the interest of transparency, this also communicates to all IT service providers an area of opportunity, that the state will likely require services relating to the platform in the future.”

The site was developed collaboratively by the Hawaii Department of Agriculture and the state Office of Enterprise Technology Services. The site concept was primarily based on solutions identified at the 2016 Hawaii Annual Code Challenge.

Other smart technologies from last year’s code challenge are being developed for the CRM platform and scheduled for launch this year.

In addition, the Office of Enterprise Technology Services will be conducting an evaluation of existing sites and apps that could use an “upgrade” by relaunching them on the platform.  The evaluation is expected to be concluded by Dec. 1.

The CRM tool was approved by the IT Steering Committee, which assists the state CIO in developing IT standards and policies.

Give Michigan, Illinois and North Carolina credit for innovative high-tech solutions

At a time when the need for government to better engage citizens and businesses has grown more urgent in this technology-driven world, these three states are looking to define smart government in the digital age.

Michigan Gov. Rick Snyder in August tapped David DeVries, a veteran of the federal government IT development, to serve as the state’s CIO. His duties will include directing Michigan’s Department of Technology, Management and Budget.

DeVries brings to his new post experience in modernize aging IT infrastructure and improving cybersecurity at the federal level.

In Illinois, the state government recently launched a 2017-2019 cybersecurity strategy considered both bold and forward-thinking. The state’s Chief Information Security Officer, Kirk Lonbom, described the effort as “establishing a culture of cyber-risk ownership with our business leaders.”

Lonbom said that a significant amount of time was spent meeting with state agency directors and other executives regarding the cyber threat and the potential impact on the state’s ability to deliver critical services to citizens. He said that they worked hard to ensure business leaders understood that cybersecurity is a business issue, and not an IT issue.

He added that for the state of Illinois, it is a life, health and safety issue. “Should certain systems fail,” he said, “there is a true risk of lives being affected,” adding that he’s proud to say that the state’s executives have a much clearer understanding, and Illinois continues to nurture these relationships.

In August, the third state, North Carolina, assembled a panel of experts from all levels of government to discuss approaches to move their respective organizations forward.

Called the North Carolina Digital Government Summit, the officials from state and local government hashed out the issues of working with vendors, defining “smart in the digital age and accurately measuring success.

After some debate, they concluded that smart government means different things to different organizations, adding that when it comes to helping innovation and new ideas thrive, the local and regional levels offered the most agility and flexibility. At the same time, smaller towns are well suited to carefully deploying solutions and measuring their success in a controlled environment, although they often face greater funding challenges than larger government organizations.

Advances in good government require smart thinking and crisp execution, but a little bit of luck doesn’t hurt.

1st Place Winners- LoveMilkTea

The 2017 Hawaii Annual Code Challenge (HACC) appeared to have had plenty of all three on Aug. 26 when it kicked off at the East-West Center’s Keoni Auditorium.

The month-long team competition saw hundreds of computer programmers, software developers, and tech-minded innovators rally to the state’s challenge to form teams and lend their collective creativity toward improving state government.

Organizers bet big that teams combining a mixture of tech-savvy students, amateurs and professionals would be up to the daunting task of building innovative solutions that could transform the way state government does business, with an eye toward a more efficient, accessible and transparent future.

“The Hawaii Annual Code Challenge is a great opportunity to bring citizens together with government to collaboratively come up with solutions that make Hawaii better,” said Burt Lum, executive director of Hawaii Open Data. “It was amazing what the teams came up with and talent that exists here, especially with our students. We hope to expand this event into more high schools to drive civic engagement and innovation throughout our state.”

A team of University of Hawaii students that called themselves “LoveMilkTea” took first place in the competition with a “wayfinding” mobile app for their campus at Manoa, which often can be difficult for new students and visitors to navigate. The team produced a handy wayfinding app to make it easier to locate buildings on the sprawling University of Hawaii campus.

Second place went to another team of UH students that called themselves “FidgetSpinners,” which presented a mobile-friendly, searchable Hawaii Revised Statutes app.  Coming in third was “The-Progress-Bars,” a community team that presented a dashboard showing where grant money from the Office of Hawaiian Affairs is being allocated. The top high school team was called “No-Internet,” which featured Waipahu High School students who presented an app that would allow the Office of Elections to more conveniently schedule volunteers for training online instead of relying on phone calls.

In coordinating the event, the state Office of Enterprise Technology Services worked closely with the High Technology Development Corporation, the local nonprofit Hawaii Open Data, and various state agencies seeking innovative ways to improve government services.

New members begin their role in the State's IT Steering CommitteeChief Information Officer Todd Nacapuy swears in First Hawaiian Bank Vice President Michael Nishida and Transform Hawaii Government Executive Director Christine Sakuda as members of the IT Steering Committee.


Transform Hawaii Government would like to announce the appointment of Executive Director Christine Sakuda to the Office of Technology Services’ (ETS) IT Steering Committee.

The IT Steering Committee is a diverse third-party group, separate from ETS, established to advise the State of Hawaii’s Chief Information Officer (CIO). The committee provides critical insight and input related to systemwide technology improvements to state departments.

The working group holds CIO Todd Nacapuy accountable for progress toward accomplishing the objectives of Hawaii’s Information Technology Strategic Plan. This is achieved by routinely evaluating the CIO’s performance and eventually providing a grade for the CIO based on established criteria at the end of 2017 for ETS’ annual report to the Legislature.

“The committee and I are looking forward to having Christine on board to move technology initiatives forward for the benefit of current and future generations of Hawaii,” said Chief Information Officer Todd Nacapuy. “The Ige Administration is pursuing a strategy that focuses on people first, followed by process, then technology. Ms. Sakuda’s leadership positions in various nonprofits will be greatly beneficial in achieving this approach for future implementations.”

Membership to the IT Steering Committee is permitted via appointment. The Committee consists of representatives from large-user departments as well as industry executives selected by the Governor, Senate President, Speaker of the House of Representatives, and the Chief Justice.

Representative Scott Saiki appointed THG’s Executive Director. Sakuda began her role with the committee immediately after her installation ceremony on August 24.

See who are the other members of the State of Hawaii’s IT Steering Committee