With growing staffing needs, the Office of Enterprise Technology Services (ETS) faced a significant challenge in filling vacant IT positions within the state. With the rapid growth in the number of IT initiatives under the agency’s oversight, including responsibility for greater transparency, accountability, security, and resource efficiency, time was of the essence in finding qualified candidates to augment the team.


ETS departed from conventional methods – word of mouth and postings on a state-sponsored job site – and turned to social media to expand their options. Apparently, their instincts were good, based on the promising results.


During the pilot project, 42% of vacancies at ETS were filled in with the help of LinkedIn


From October 2016 to April 2017, ETS conducted a pilot project with the professional social network site LinkedIn. They established a goal of filling 10 vacant positions during that time frame and began taking advantage of the site’s technology.


LinkedIn’s data-driven tools leveraged information on its 133 million U.S.-based users, targeting profiles that met ETS job specifications. By recruiting through LinkedIn, ETS increased the visibility of their openings to appropriate profiles, both in Hawaii and nationwide.


While the professional social networking platform charges to utilize its recruitment tools, ETS reports that LinkedIn’s advertising services resulted in a significantly lower cost than hiring an employment consultant.


During the six-month pilot project, ETS succeeded in hiring and assigning start dates for 13 new employees, including Hawaii’s Chief Information Security Officer. This total surpassed its goal and amounted to filling an impressive 42% of vacancies at the time. In comparison, ETS hired only six employees – or 17% of vacancies – to fill its open positions during the same time period in the year prior.


With the success of this innovative and cost-saving approach to recruitment, there has been increased interest in using Linkedin among the state’s other departments. ETS recommends departments use the service for hard-to-fill positions if their budgets permit.


Want more information on ETS’ successful use of LinkedIn? Read the GovTech article: IT Applicants Increased Tenfold During Hawaii’s Pilot Partnership With LinkedIn

Enabling Economic Development and Open Government while Improving Human Services

After Second Lateral, transformation measures are moving forward that will increase public access to state boards and commissions, better the lives of children with developmental disabilities and enhance business processes at state agencies, while encouraging entrepreneurship and innovation.


SB 850 HD1, Relating to Information Technology

This bill seeks to establish a proactive approach to achieving the successful development and implementation of state information technology projects by requiring the state chief information officer to (1) Identify the information technology projects of the executive branch, including the University of Hawaii and Department of Education, that shall be subject to independent verification and validation; (2) Procure, award, administer, and manage contracts for independent verification and validation; and (3) Submit independent verification and validation reports to the Legislature.

This bill is needed to ensure that state modernization initiatives succeed. This legislation will protect the substantial investments being made by state to enhance IT infrastructure. For those projects that involve significant risk and expense, independent third-party reviews will be required. Such third-party reviews are widely acknowledged as a best practice on major IT initiatives.


HB918 HD1 SD 1, Relating to Intervention

This measure proposes the development of an electronic system to track and monitor the progress of early intervention services for infants and toddlers who have a developmental delay or at biological risk for developmental delays.

The current paper-based tracking system lacks web-based capability for retrieving and updating real-time data that can be accessed from multiple locations and cannot electronically generate reports and billing. Today, web-based systems are the standard and are used in overwhelming majority of states.

To use time and resources efficiently and deliver quality services Hawaii needs a web-based system. Otherwise, there will continue to be problems coordinating the 20 service providers and approximately 3,500 children statewide who receive services each year. By providing a system that can track the services and progress of each child being served, better coordinated services can be provided to achieve better outcomes for the children and families.


HB1329 HD1, Relating to Technology Development

Teams participating in the Hawaii Annual Code Challenge (HACC) have produced applications with significant potential for government operations and also have the potential to be commercialized. The HACC consists of a month-long competition at which state departments ask programmers to help solve a variety of problems. The HACC provides a unique opportunity for the tech and startup community to collaborate with state government to develop innovative solutions to some of the pressing operational and social challenges facing Hawaii.

This legislation is necessary to bridge the gap between proof of concept, prototype and commercial product. By appropriating a modest amount to the programming teams producing the best solutions, state departments can enjoy much-needed benefits and Hawaii’s innovation sector can be expanded.

Technology is transforming the way our government interacts with the public, while making state agency operations more efficient, transparent, and secure for Hawaii residents. You can read about some of these examples like the implementation of Adobe eSign, the Kaena Point park permitting system and the data center colocation agreement.

The Hawaii State Legislature plays a critical role in expediting this transformation.

During the 2016 Session, for example, the legislature passed SB 2807, SD 2, Relating to Enterprise Technology Services, which gave the state Chief Information Officer authority to ensure that technology investments are cost effective, planned for future growth, and have the operational flexibility to easily adapt to changing needs.

In the 2017 Session, THG is asking for lawmakers’ continued support for these kinds of bills, which will be highlighted in upcoming editions of this bulletin. 

Watch the governor and legislators talk about continuing the momentum.

What is THG?

The Transform Hawaii Government coalition is comprised of stakeholders separate from government formed to support the business and IT transformation of state government.

We support initiatives that

  • Replace old systems and processes
  • Increase efficiencies and effectiveness
  • Improve decision-making ability
  • Increase accountability and transparency
  • Ensure equal access to government for all Hawaii’s people

To fulfill our mission, we will:

THG will keep you informed about the array of transformation initiatives taking place here and around the country. Your THG newsletter will highlight projects and programs adopted in states and cities around the nation to improve the lives of their citizens and workers.

We look forward to working with the members of the Twenty-Ninth Legislature to move our state forward toward greater efficiency, security, and transparency. We also ask you to email your ideas for projects that will help deliver government information and services to your constituents at info@transformhawaiigov.org. Visit our website and like us on Facebook to stay updated.