In December of 2014, the Department of Land and Natural Resources (DLNR) Division of State Parks implemented a vehicle access permit system for the heavily used roads at Kaena Point State Park Reserve on the North Shore of Oahu. The permit system was instituted as an attempt to curtail habitat damage caused and accelerated by off-road vehicle use, reduce soil erosion and stop illegal activities.
In the first 11 months of the program, more than 3,000 people received permits from the Division of State Parks – considerably more than the anticipated 600 annual requests. The high volume of permit applications required a disproportionally high percentage of staff time and effort, prompting the state to seek out a more streamlined process.
The Division of State Parks worked with the Office of Enterprise Technology Services and Hawaii Information Consortium, leveraging grant funds from the Technology Transformation Fund of the Hawaii Community Foundation, to develop a new online permit application system.
The system includes a web-based login capability for public users, back-end administrative tools and database, and the ability to disseminate weekly gate lock combinations via web services.
Launched in the fall of 2015, the online application system not only streamlines the entire process and provides a more user-friendly and reliable platform, but also allows the Division of State Parks the opportunity to focus their finite resources on managing, restoring and maintaining the area, with its natural resources and scenic landscapes.
The hope is that this collaborative approach and the system itself can be used as a template for making other permits and services available online.