The Office of Enterprise Technology Services (ETS) sprang into existence this year when Governor David Ige enacted legislation that combined the Office of Information Management and Technology (OIMT) and the Information and Communication Services Division (ICSD) of the Department of Accounting and General Services to create ETS.

Even before the legislature and the governor formalized the new agency, the two programs proactively began operating collaboratively in October 2015, under the leadership of the state Chief Information Officer Todd Nacapuy.

Since that time, state’s departments and agencies have been busy upgrading their business practices and IT infrastructure. The following three initiatives demonstrate the type of activity now taking place.

Migration to Office 365

Until this year, departments were operating in silos and because of the hodgepodge of platforms and systems being used, their systems were poorly integrated. The agency, while still operating as OIMT, took the initiative to accelerate the move of most of the state departments to Office 365. The scope of the activation included adding 12,394 Office 365 licenses and moving 11,576 mailboxes. Besides the benefit of having executive branch departments on a single communication platform, state agencies now enjoy a range of benefits, including fortified security, greater disaster recovery capability, expanded applications and services, added tools for collaboration, online accessibility, and long-term budget sustainability through shared services purchasing.

Data Center Partnership with UH

Through an agreement with the University of Hawaii IT Center, many of the IT systems currently housed at that state’s primary downtown data center are being moved to the UH IT Center. The move will reduce cybersecurity risks to state IT systems, while saving taxpayer dollars. In addition to providing backup for state systems for the first time, using the UH data center avoids the considerable costs associated with designing, building, maintaining, powering and staffing an entirely new data center.

Better Management of IT Funds

ETS has initiated a governance process to manage state department IT programs and projects using a best-practices approach. The newly implemented governance requirements include a comprehensive planning, review and approval process to ensure funding for IT development and modernization programs is used prudently. All budget requests and strategic plans must be reviewed and approved by the state CIO and ETS before they are submitted. Additionally, departments and agencies are now required to plan their budgets with departmental and state multi-year IT plans and roadmaps in mind. These requirements make certain the intended objectives are achieved and a positive return on investment is realized.


For those concerned about the prevalence and types of crime in their neighborhoods or near their work places, the Honolulu Police Department’s crime mapping software provides a handy source of information. The HPD application allows users to type in an address and see its proximity to pins with icons marking the locations of incidents. A variety of icons are used to represent the different types of crimes.

The crime map can be found here.

The map offers Neighborhood Watch and community organizations a tool to alert members about crimes and to offer tips on how to avoid being victimized by particular types of crimes. This month, HPD officers are making presentations at neighborhood board meetings and asking for feedback on the map can be improved.

While property crimes are relatively common and comparable to large mainland cities, violent crimes are not. In 2015, the following number of incidents were reported in 10 crime categories.

  • Property Crime: 13,836
  • Larceny-Theft: 10,144
  • Burglary: 2,072
  • Motor Vehicle Theft: 1,620
  • Violent crime: 1,158
  • Aggravated Assault: 561
  • Robbery: 438
  • Rape: 147
  • Arson: 126
  • Murder: 12


One more success for this year was the launch of Adobe Sign. The executive branch of state government is drastically improving document-processing time with a new digital tool.

Since the launch of the eSign pilot program, the efficiency of the state’s document processing workflow has increased dramatically. Over 75,000 (as of publishing date) vital documents have been signed digitally, reducing the number of lost documents and time spent on paper-based tasks.

Secure encrypted access from mobile devices allows government workers in the field to bypass the constraints of working in remote locations to keep contracts and other documents moving smoothly between agencies. Adobe Sign allows mobile state employees to review, track, process, and most importantly, sign forms, without being bound by their desktop computers.

State department paper consumption also decreased as a result of digitized signatures. The Office of Enterprise Technology Services, for example, aims to reduce paper consumption by 50 percent by January 2017, thanks to Adobe Sign.

Hawaii Digital Government Summit Recap

The 2016 version of the Hawaii Digital Government Summit, held June 16 at the Hilton Hawaiian Village Coral Ballroom, featured welcome remarks from Governor David Ige, national keynote speakers, and local and national experts on the use of technology to transform the way government operates. Geared toward local and state government IT personnel, presentations represented an array of themes, as well as the digital capabilities used to deliver and consume government services.

Sessions included Embracing Mobile for a Better Public Sector; Services, Platforms and Clouds…Oh My!; and Going Paperless. The Transform Hawaii Government Coalition-focused session, Transforming Government: IT’s Seat at the Table, was a panel discussion featuring State CIO Todd Nacapuy, Bulent M. Taksan of Level 3 Communications, and THG Coalition Leadership Committee members Joy Barua and Burt Lum, who acted as the panel moderator.

Joy Barua took the audience through a presentation about THG’s efforts to promote improved government operations and service delivery though streamlined business practices and the use of digital technology. Bulent Taskan’s presentation explored developments on data transmission. And Todd Nacapuy explained the state’s efforts to upgrade Hawaii government IT and business processes using a best-practices approach.

CIO Nacapuy also announced the Hawaii Annual Code Challenge (HACC), taking place on August 27. HACC is a problem-solving event that brings together programmers and other creative individuals to solve problems by developing prototypes to help improve government operations and services.

The well-attended panel discussion closed with a lively question-and-answer session, covering topics from leveraging open data to the goals of the state’s IT infrastructure build-out. Surveys of conference participants indicated that the topics and the conference as a whole was well received, with attendees taking away information of practical value to their work. Suggestions were also provided on how to make the 2017 conference even better.

Hawaii Annual Code Challenge to Launch in August

Governor David Ige and the Office of Enterprise Technology Services are hosting the first Hawaii Annual Code Challenge (HACC) next month. The HACC will bring together local developer talent to collaborate and build applications to provide government services to the public.

Historically, hackathons and other code challenge-type events are a single, daylong gathering or take place over a weekend and serve a variety of problem-solving needs. The HACC’s timeline is a month long; the longer development period will enable participants to explore technology the state is currently using or is considering using in the future. This provides a real working environment for participants and enables the state to potentially implement the winning projects in the future.

“Innovation is not just a technological phenomenon. It crosses all industries, including agriculture, fashion, ‘media and design,’ clean energy, and healthcare,” said Governor David Ige in his 2016 State of the State address. “It creates good paying jobs that keep our best and brightest here where we need them.”

The Code Challenge will have different age divisions to compete in, from grade school students to adults. A pre-kickoff for the HACC will take place August 5 at WetWare Wednesday; official kickoff will be August 27 at Aloha Tower, with the final judging and awards ceremony on September 24.

Register now.



When the dust settled after the 2016 Legislature ended, several pieces of legislation that would impact the State of Hawaii’s transformation effort or the use of technology within state government had been sent to the governor and most are awaiting his signature. One bill that did not pass was HB2755 HD2 – Relating to Incident Response, which would have required the Chief Information Officer to develop and maintain a plan to respond to cyber-attack incidents for each executive branch department in the state.

Those measures that passed final reading in both houses were SB2807 – Relating to Enterprise Technology Services, SB2541 – Relating to Information Technology, and HB1700 – Relating to the State Budget.

SB2807 SD2 – Relating to Enterprise Technology Services – creates the Office of Enterprise Technology Services under the direction of the Chief Information Officer by combining the Office of Information Management and Technology (OIMT) and the Information and Communication Services Division (ICSD) of the Department of Accounting and General Services.

SB2541 – Relating to Information Technology – (signed before the end of session) allows the state Chief Information Officer to transfer to other departments and agencies general funds appropriated by the legislature for information management and technology projects, with the governor’s approval. The programs and projects listed in the measure will be able to operate with greater efficiency, when the information technology improvements are made.

HB1700 – Relating to the State Budget – contains several appropriations for initiatives that will improve information technology systems in state agencies and departments, including enhanced cybersecurity and IT projects at numerous departments such as payroll and finance system modernization.

MN New

With a mission “to improve Minnesota state government services every day by solving problems that change lives,” the Office of Continuous Improvement (MNCI) was established in 2007.

Leveraging proven continuous improvement tools and methodologies – including Lean, Six Sigma; Total Quality Management; and others – MNCI supports 24 cabinet-level executive branch agencies in building a culture of continuous improvement “to empower employees and improve the efficiency and effectiveness of government services for Minnesota.”

Among other things, MNCI monitors and rewards IT-driven productivity by state employees, holding an annual awards ceremony to recognize individuals and groups within the state who drive change using technology. All state agencies are encouraged to participate by nominating projects that have increased the efficiency, quality and value of state government services.

Last year, the Minnesota Department of Transportation won the MNCI award for utilizing drones to inspect bridges, decreasing inspection time by three days and saving the state money that would have been spent on inspection equipment and traffic control.

Such focus on innovation and continuous improvement – including rewarding employees and organizations for improving their own work processes – helps to create a culture where change is not only accepted, but embraced. It also saves taxpayer money, reduces citizen inconveniences and optimizes state employees’ ability to do their job.

The State of Hawai‘i would do well to seek out additional opportunities for integrating continuous improvement approaches into its effort to transform the way it does business. Encouraging innovative changes from the inside out, starting with state employees, will help Hawai‘i realize significant and lasting change that benefits all stakeholders.




IT security, or cybersecurity, an area identified as a critical need in state government, ensures vital information on the state’s financial and other systems is protected. Cybersecurity also ensures there are robust safeguards for data containing information on state employees and members of the public who may interact with state government in a variety of ways, from paying taxes to applying for camping permits.

When putting together its supplemental budget request for the 2016 legislative session, the Office of Enterprise Technology Services (ETS) placed a high priority on cybersecurity. And the agency saw the most pressing security need to be the addition of skilled security specialists.

What’s a CISO?

In particular, ETS wanted to secure a state chief information security officer (CISO) to establish security standards and to ensure the state stays current with best practices in security. Without a CISO to develop and lead a comprehensive statewide cyber security program, the state could face an increasing risk of successful cyber attacks. The Legislature agreed, and in addition to the CISO, added two new cybersecurity positions.

Each day, the state network experiences millions of potential Internet security threats, and the number continues to grow. Cyber attacks that succeed can result in millions of dollars in damage and expenses. States that experience security breaches are required to not only repair the system damage and restore network safety, but they must also determine if any confidential data, such as personally identifiable information (PII), was exposed, in which case notifications must be issued. Developing a skilled and knowledgeable workforce in-house goes a long way to addressing risk.

Making Network Security Comprehensive and Cost-Effective

Consistent with industry practice, ETS typically does not disclose details of its cybersecurity strategies and tools — for obvious reasons.

But ETS recently shared with THG leadership that the state has established new partnerships with the Department of Homeland Security and the FBI to leverage federal expertise and resources to secure the state government network. ETS is also pursuing the most cost-effective solutions for Hawaii’s cybersecurity needs by providing additional training to state employees. Training employees enables the state to shift a majority of security work previously done by contractors to skilled state personnel.

Cybersecurity is an area where CIO Todd Nacapuy has said the state can do the job even more effectively in-house, without relying unnecessarily on external contractors. Allocating resources in this manner provides a positive return on investment in cybersecurity and all state IT projects, while delivering benefits to system security and workforce development, as well as reducing the cost of operations.

SB2807 ENTERPRISE TECHNOLOGY SERVICE — Creates the Office of Enterprise Technology Services under the direction of the Chief Information Officer (CIO) by consolidating the Office of Information Management and Technology and the Information and Communication Services Division of the Department of Accounting and General Services, including all related information technology functions.

  • Update: The House Finance Committee unanimously voted to recommend passage of SB2807 by the full House. If it passes the floor vote, it will then go to the governor. 

SB2541 INFORMATION TECHNOLOGY — Authorizes the State CIO to use or transfer funds, appropriated in the 2015 State Budget Act, to executive departments and agencies for projects that have been approved by the governor.

  • Update: Enrolled to governor on April 13 and became Act 11 on April 21.

HB2755 INCIDENT RESPONSE  Requires the CIO to develop and maintain an incident response plan to cyber-attacks for each executive branch department in the State. Sets out the scope of an incident response plan.

  • Update: HB2755 Failed to pass out of the Senate Committee on Ways and Means.