In The News

Hawaii Missed An Opportunity To Fix Its Benefits System Before COVID-19 Struck

Nearly a decade ago, as Hawaii climbed out of the Great Recession, some state officials sought to create an IT system that would make it easier to apply for government benefits — including unemployment insurance — during tough times.


May 10, 2020 | Honolulu Civil Beat

Med-QUEST: An Agency’s Transformed to Online Services

Kaua‘i County’s emergency proclamations are among the state’s most stringent. Of course, coronavirus caught much of the world and Hawai‘i off-guard.


May 6, 2020 | Hawaii Tribune Herald

How An Antiquated IT System Failed Thousands Of Hawaii’s Unemployed

The nearly quarter of a million unemployment insurance applications that Hawaii has received during the COVID-19 pandemic are being processed on a government mainframe that was installed in the early 1980s, back when Pac-Man was a cutting-edge video game.


May 5, 2020 | Honolulu Civil Beat

The Students’ Dilemma: No Internet, No Class

Let me paint a picture for you: Your kids or somebody else’s kids are “social distanced” away from school for what could be the longest type of spring break in history. The school principal reassures parents that they’ll migrate over to a virtual education model.


Apr 1, 2020 | Honolulu Civil Beat

Fully charge Hawaii’s digital dashboard

Is government slow at applying technology to make our lives better? A McKinsey & Company global survey reported that digital government transformation fails at a rate of more than 70%.


Feb 22, 2020 | Star Advertiser