Redesigned Launched

Jul 19 2020

Press Release by Office of Enterprise Technology Services (ETS)

HONOLULU ­– NIC Hawaii and the State of Hawaii Office of Enterprise Technology Services are pleased to announce the launch of the redesigned, Serving as the official website for the state, the site makes it easy for citizens to learn about and interact with Hawaii government, featuring the latest COVID-19 health, business and travel information, in addition to other relevant content curated for residents, business owners and visitors.

“The COVID-19 pandemic has underscored the importance of giving our residents the option of doing business online,” said Douglas Murdock, Chief Information Officer, State of Hawaii Office of Enterprise Technology Services.  “The redesign makes it easier for our residents to navigate and provides information for conducting business with the state and county agencies right at their fingertips.”

With more than 1.5 million visitors in 2020 alone, the primary focus of the redesign was to improve the user experience. NIC Hawaii updated all site information and navigation based on analysis of data and past audience behavior. The site continues to use responsive features that adapt to the visitor’s device, whether it’s a smartphone, tablet or personal computer, and it meets accessibility guidelines to ensure information is available to all.

“Our goal is to make sure citizens can access the information they need quickly and intuitively, especially in today’s rapidly evolving environment,” said Burt Ramos, NIC Hawaii General Manager. “For this redesign, we worked hand-in-hand with the state to analyze needs and make sure the most pertinent information is easy to find and readily available.”

The most popular page, a listing of more than 120 online services across all state, city and county offices, helps users conduct business online without having to visit a government office. Moreover, an alerts page provides county-specific information on COVID-19, severe weather, vog, volcanic activity, beach safety, traffic updates and more.

Additional features include a comprehensive government directory of all departments and agencies, a social media page with links to more than 340 government accounts and a news feed that aggregates current events from most agencies. A Flickr photo pool allows citizens to share photos with the chance to have them featured on the site. Finally, the background design will change throughout the year to keep the site looking fresh.

The last redesign of was launched in 2014 and was the recipient of 17 awards including the notable Best of the Web – Best State Website and Web Marketing Association Best Government Website awards in 2014.

The website was created in partnership with NIC Hawaii, the official internet portal manager of NIC Hawaii is a subsidiary of NIC Inc., a leading digital government solutions and payments company serving more than 6,000 federal, state and local government agencies across the nation

About Office of Enterprise Technology Services (ETS)

ETS provides governance for the State of Hawaii’s executive branch IT projects and seeks to identify, prioritize and advance innovative initiatives with the greatest potential to increase efficiency, reduce waste and improve transparency and accountability in state government. ETS also supports the management and operation of all state agencies by providing effective, efficient, coordinated and cost-beneficial computer and telecommunication services such that state program objectives may be achieved. For more information, visit

About NIC Hawaii

NIC Hawaii is a state enterprise of NIC Inc. This site was launched as part of the state portal program. Pursuant to chapter 27G, Hawaii Revised Statutes, the portal program is overseen by the Access Hawaii Committee, which collaborates with provider NIC Hawaii (formerly Hawaii Information Consortium (HIC)), along with state and county agencies to continually identify new online services to be added to the portal. For more information, visit 

About NIC

NIC Inc. (Nasdaq: EGOV) launched the digital government industry in 1992, and continues to lead it, providing a secure payment engine and thousands of digital government solutions across a network of more than 6,000 federal, state, and local government agencies. In addition, NIC is a leading provider of outdoor recreation solutions, with 1 out of 6 hunting and fishing licenses in the United States sold using an NIC service. The company created the nation’s first personal assistant for government and comprehensive mobile platform, Gov2Go®, as well as the innovative, data-driven prescription drug monitoring platform, RxGov®. More information is available at

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