Tax System Modernization Program

The State of Hawaii Department of Taxation (DOTAX) completed its Tax System Modernization (TSM) Program in August 2021 to improve Hawaii’s tax system operations, a project which will ultimately result in better taxpayer service and improved enforcement of tax laws.

Image courtesy of the State of Hawaii Department of Taxation.

Progress

Over the course of five rollouts, the Department of Taxation transitioned its tax system operations to the Hawaii Tax Online portal. The use of e-filing and the new system has greatly increased the efficiency of processing payments and returns, benefitting users of the taxpayer service.

Said Governor Ige, when the final rollout of the program was launched in 2019, “When I first became governor, there was a backlog of tax returns and payments, and this project was just getting started. Today, we have a system that enables more forms to be e-filed, returns are being processed quickly, and security and compliance are improved. Thanks to the joint effort of our DOTAX staff and vendor, Fast Enterprises LLC, we were able to stand up new systems, extract and convert legacy data to the new system, and design, configure, test and learn the new systems while maintaining operations.”